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Supplier Name	Supplier ID	GSTIN/TRN Number

IMPORTANT NOTICE

All supplier partners need to strictly follow the below steps within the stipulated timelines for getting resolution by Moglix.

Supplier Query

What Does it Mean ?

What the Supplier Needs to Do

The Returned material is Faulty/ Incomplete

Supplier’s claim that the material received by the Supplier under the “Return” status is Faulty or Incomplete

Raise ticket on
https://supplier.moglix.com/ticket/listing
within 2 days of Return received by Supplier

1. All side photos

2. Primary Packaging check

3. Mention on Runner’s POD
Material not picked

Supplier’s claim that the material has not been picked up by Supplier on the Pickup date

Raise the ticket on
https://supplier.moglix.com/ticket/listing
within 2 days of the scheduled Pickup date
Payment not received

Supplier’s claim that the payment of a supplied material has not been received

Raise the ticket on
https://supplier.moglix.com/ticket/listing
within 90 days from the Payment Due date

1. POD (Proof of Dispatch)

2. PO details
Not Picked - Dispute Resolution

Supplier’s claim that the material Picked up by Moglix runner has not been MRNed in the system

Raise the ticket on
https://supplier.moglix.com/ticket/listing
within 2 days of supplying the material

1. POD (Proof of Dispatch)

2. PO details
Return Initiated - Not Received

Supplier’s claim that material under Debit Note Raised/ Return Initiated status has not been received by the Supplier

Raise the ticket on
https://supplier.moglix.com/ticket/listing
within 30 days of Debit Note raised by Moglix

IMPORTANT NOTICE

Online Enterprise

This document contains the brief summary of all the Penalties and Fees, for complete information please refer to the Moglix Supplier Agreement.

Type of fees / Charges

Applied under following criteria

Specifics

Penalty

Breach of SLA

1. Order processing Time

2. Supplier Cancelation

3. Re-alignment

4. Miscellaneous Penalties

Damage due to Improper packaging
Defective and Wrong Product

1. When order processing time is >2 days. The penalties shall be as per below mentioned table:

SLA – Order Processing Time	% Penalty (TP)
*Up to 2 Days	0
2 to 3 Days	4%
3 to 5 Days	5%
After 5 Days	6%

All charges would be as a % of Transfer Price (TP)

2. Supplier Cancelation is > 1% of total orders. The penalties shall be as per below mentioned table:

SLA – Supplier Cancellation	% Penalty (TP)
Less Than 1%	0
1% to 2%	1.50%
2% to 2.5%	3%
2.5% to 4%	4%
>4%	5%

All charges would be as a % of Transfer Price (TP)

3. Re-alignment is > 2% The penalties shall be as per below mentioned table:

SLA – Re-Alignment %	% Penalty (TP)
<2 %	0
2-5 %	3%
5-7 %	5%
>7%	7%

All charges would be as a % of Transfer Price (TP)

4.

SLA – Violation	Per Order
Damage due to improper Packaging	25% of TP
Defective product	25% of TP
Wrong Product	50% of TP

All charges would be as a % of Transfer Price (TP)

Packaging Fees

Supplier working under M-ship fulfilment mode or VMI

1.25% of the transfer price (T.P) of the order processed from the supplier.
Platform fee

Supplier selling products in Moglix platform

Upto 1.5% of the total monthly sales (excluding cancelation) will be charged as platform fee
Merchandising Fee

Supplier Selling recognized Labels
Merchandising fee shall be charged on total monthly sales ( excluding cancelation ) according to the following Gross sales of the supplier
- < 5lacs – 3% of T.P
- > 5Lacs - 2% of T.P
Storage Fee

Supplier working under vendor managed Inventory mode of fulfilment

Storage fee shall be charged on the suppliers working in the vendor managed inventory mode of fulfilment as per the space/ volume in cubic foots occupied by the inventory of supplier in our warehouse.

FAQ’s

Q1: What are the different fees and charges levied on the supplier?

Ans: Following are two types of charges that are levied on supplier

Penalties – levied upon the breach of Service Level Agreement (SLA).
Fees- These are compulsory fees or charges that will levied on the Supplier/Moglix business partner.

Q2: How are penalties calculated?

Ans: Upon a breach of Service level agreement between the supplier and Moglix, Moglix will penalize the supplier on the following aspects of SLA:

Order Processing Time: The Supplier should fulfil all orders within 24 business hours to avoid penalty on orders. These penalties shall be evaluated on month on month basis. The penalties shall be as per below mentioned table:

SLA – Order Processing Time	% Penalty (TP)
*Up to 2 Days	0
2 to 3 Days	4%
3 to 5 Days	5%
After 5 Days	6%

All charges would be as a % of Transfer Price (TP)

Cancellation: The Supplier shall ensure that that our cancellation does not go beyond 1% of total orders placed with Supplier. The orders shall get auto canceled if not shipped in 168 hours of orders placed. These penalties shall be evaluated on month on month basis. The penalties shall be as per below mentioned table:

SLA – Supplier Cancellation	% Penalty (TP)
Less Than 1%	0
1% to 2%	1.50%
2% to 2.5%	3%
2.5% to 4%	4%
>4%	5%

All charges would be as a % of Transfer Price (TP)

Re-Alignment: is a process of Re-assigning the order to next/another supplier, in the case when first supplier (on whom the order was first placed) is not able to fulfill the order. The order in our system automatically gets Re-assigned/ Re- aligned to next supplier who is in succession to fulfill the order. In the above case instead of applying cancellation penalty, Moglix will apply Re-alignment penalty on the first supplier. These penalties shall be evaluated on month on month basis. The penalties shall be as per below mentioned table:

SLA – Re-Alignment %	% Penalty (TP)
><2 %	0
2-5 %	3%
5-7 %	5%
>7%	7%

All charges would be as a % of Transfer Price (TP)

Miscellaneous Penalties:

Defective: In the case, when product (order) is reported to be defective to Moglix by our end customer. Moglix shall reserve the right to apply penalty on the supplier if the case is found to be true.
Wrong Product: In the case, when our end customer receives a product which is not exactly same as he/she ordered from different platforms of marketplace on Moglix. Moglix shall reserve the right to penalize the supplier if the case is found to be true.

These penalties shall be evaluated on month on month basis. The penalties shall be as per below mentioned table:

SLA – Violation	Per Order
Defective product	25% of TP
Wrong Product	50% of TP

All charges would be as a % of Transfer Price (TP)

Q3: How are fees calculated?

Ans: Following are the fees:

Packaging Fees

Supplier working in M-Ship Fulfillment mode and Vendor managed Inventory (VMI), M, shall be charged packaging fees of at the rate of 1.25% of the transfer price of order processed from the Supplier.

Platform Fees

Platform fees shall be applied on all the suppliers at the rate of up to 1.5% of total monthly sales of Supplier.

Storage Fees

Storage fee shall be charged on the suppliers working in the vendor managed inventory mode of fulfillment as per the space/ volume in cubic foots occupied by the inventory of supplier in our warehouse.

Merchandising Fees

Moglix shall charge the merchandising fees on all the suppliers who are selling products which are recognized labels by Moglix on total monthly sales of Supplier at the rate mentioned in the table below:

Revenue	% Fee
>5 Lacs	2%
<5 Lacs	3%

All charges would be as % of Booked Revenue /Gross Margin Value (GMV)

For any further queries/clarifications, Please reach out to supplier.support@moglix.com.

All supplier partners need to strictly follow the below steps within the stipulated timelines for getting resolution by Moglix.

Supplier Query

What Does it Mean ?

What the Supplier Needs to Do

The Returned material is Faulty/ Incomplete

Supplier’s claim that the material received by the Supplier under the “Return” status is Faulty or Incomplete

Raise ticket on
https://supplier.moglix.com/ticket/listing
within 2 days of Return received by Supplier

1. All side photos

2. Primary Packaging check

3. Mention on Runner’s POD
Material not picked

Supplier’s claim that the material has not been picked up by Supplier on the Pickup date

Raise the ticket on
https://supplier.moglix.com/ticket/listing
within 2 days of the scheduled Pickup date
Payment not received

Supplier’s claim that the payment of a supplied material has not been received

Raise the ticket on
https://supplier.moglix.com/ticket/listing
within 90 days from the Payment Due date

1. POD (Proof of Dispatch)

2. PO details
Not Picked - Dispute Resolution

Supplier’s claim that the material Picked up by Moglix runner has not been MRNed in the system

Raise the ticket on
https://supplier.moglix.com/ticket/listing
within 2 days of supplying the material

1. POD (Proof of Dispatch)

2. PO details
Return Initiated - Not Received

Supplier’s claim that material under Debit Note Raised/ Return Initiated status has not been received by the Supplier

Raise the ticket on
https://supplier.moglix.com/ticket/listing
within 30 days of Debit Note raised by Moglix

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